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ASSERTIVENESS

A GUIDE TO SUCCESS IN THE WORKPLACE

In today's business arena, companies need people that can provide excellent customer service while forging relationships of integrity, respect and value. Relating to clients in an assertive yet approachable clear manner is crucial for any company aspiring for business success.

This course may be delivered in either half or full day format. It is designed to increase your staff's confidence within the workplace, by recognising and learning ‘real' strategies to act assertively on a daily basis.

Topics covered include:

Understanding the differences between passive, aggressive and assertive behaviours.
Giving and receiving constructive feedback.
Active listening.
Identifying and breaking down communication barriers.
Handling difficult people confidently - such as colleagues, acquaintances and customers.
Expressing anger assertively.
Learning to use assertive feedback models for great communication.

What are the Benefits?

Increasing your confidence dealing with customers daily.
Improving your communication abilities, reducing misunderstanding within the workplace.
Allowing you to develop positive strategies to reduce conflict escalating in certain situations.
A feeling of empowerment, together with a proactive positive outlook!
Allowing you to feel in control of situations daily.

By linking to the relevant Industry Training Organisation, BR Training seeks to lower the cost of this programme for your company.

For more information, please contact us

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