INTRODUCING

CUSTOMER SERVICE

With customer service choices available today, it is essential that your organisation stands out from the crowd. The attention and service that you provide is what will make the difference.

What is it?

A customised workshop that is aimed at the needs of your business
Provides best practice standards and practical tools for creating great customer service while using your company values, policies and procedures as a basis for training
A chance to have staff take ownership of your companies ‘image'

The Conflict Management Workshop includes:

What is Great Customer Service?
Internal and External Customers
What do our Customers Want
Consistent Material Service and Personal Service - How is it important?
S.W.O.T. your service
After Sales Service
How Do Your Customers Really See You
Customer Service Polices in Your Company
Designing and Reviewing your Customer Service Policy and Vision
Understanding Essentials of Good Communication
Turning Around Difficult Situations with Customers
Techniques of Negotiation
Creating Win-Win Solutions
Moments of Truth - Making them meaningful
Customer service in a regulatory environment:
How can you provide it?
When the answer is ‘No'?

What are the Benefits?

For The Organisation:

Reap the instant benefits from satisfied customers
Have staff identify important gaps in your service for immediate attention
Gain clarity around your organisations Customer Service policies and procedures

For Participants:

Increased confidence to deal with any customer driven situation
Gain an understanding of their unique role in providing Customer Service
Gain clarity around the principle of "It is not the customer's problem, it is our problem"

For more information, please contact us

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