INTRODUCING

ESITO NATIONAL CERTIFICATE IN BUSINESS (FIRST LINE MANAGEMENT) LEVEL 3

What is it?

The ESITO Supervisory Programme is a training programme for supervisors specifically designed to meet the requirements of the Electricity Supply Industry. After successful completion of the programme, candidates will receive the National Certificate in Business (First Line Management) Level 3.

It is a recognised qualification that:

improves skills by integrating learning back into the workplace
uses workplace assessment to ensure relevance
involves managers to support the learning

Who is it for?

Anyone who is in a team leader or supervisor role who has had no formal management training, or a staff member who is seeking promotion into a supervisory role.

The qualification and training:

The programme comprises of six modules. Each module is delivered with sufficient time in between for a coaching session with the trainer to complete assessment tasks. The six modules are:

Module 1: Introduction to the Programme Supervisory Development

Understanding the role of supervisor and transition issues from `buddy to boss'
Managing vs. doing
Clarifying your role
Getting the right attitude
Your personal development plan

Module 3: Communication

Effective Communication
Listening & Questioning techniques
Communication styles
Resolving conflict

Module 5: Team Development & Motivation, Taking Charge of Change

Introduction to team development
How to motivate teams and individuals
Managing change with your team
Stress & change

Module 2: Time Management and Goal Setting

Goal Setting
Goal achievement
Tools and techniques to assist in doing your work
Time wasters to avoid
Effective delegation

Module 4: Performance Management

Introduction to managing your team
Setting SMART objectives
How to effectively give feedback
How to manage poor performance

Module 6: Coaching

Skills & qualities of effective coaches
Developing your coaching style
Learning a coaching process

For further information, please contact us

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