INTRODUCING
NATIONAL CERTIFICATE IN BUSINESS
ADMINISTRATION LEVEL 3
What is it?
A recognised qualification that:
- develops personal and technical skills by integrating learning back into the workplace
- uses workplace assessment to ensure relevance
- involves managers to support the learning
- uses learning plans for individuals to highlight areas to work on during and after the programme has finished
Who is it for?
For those starting or relatively new to business administration, reception, office assistant or customer service roles.
The qualification and training covers:
| A Good Foundation - Goal Setting
- Attitude and Motivation
- Self responsibility
- Owning your own development
Business Administration Environment - Different organisational structures
- How does the business administration function fit in
- Key roles within business administration function
- Understanding office equipment
Planning and Organising - Managing yourself more effectively, making the most out of your time
- Good filing system and systems thinking
- Information management
| Communication Skills - The building blocks of interpersonal communication
- Making contributions in group scenarios
- What does good business writing look like
Computing - The basics of using a computer as a tool for meeting objectives
- Produce word processed documents
- Develop confidence using spreadsheet software
Customer Service - Understand internal and external customers
- What does good service look and feel like
|
How is it delivered?
- By the practical application of learning by participants throughout the training, involving the use of tasks and activities in line with their roles
- The whole programme is normally delivered over 12 months, through either group workshop sessions, distant learning or one on one face to face training by expert facilitators & assessors
- Or alternatively you can choose to just have one or any combination of the modules delivered
- Can be customised to suit your needs
What are the Benefits?
For Participants:
- Visibly improved administration practices, skills and techniques
- Increased confidence
- Better team work & workplace relationships
- Increased productivity
For the Company:
- Staff who demonstrate best practice administration skills in the workplace
- Enhanced performance and productivity from your staff
What makes our training unique?
It is where we put our emphasis
Did you know:
40% or more of the reason training fails to be effective can be due to the lack of buy in, preparation and commitment from the participant and their Manager. The actual delivery of the training as a reason for failure can be as little as 10%, whilst the lack of implementing the learning back into the workplace can be 40% or greater, that is it is never applied back into the job.
Manager and participant must form a partnership to overcome these staggering statistics.
What BR Training does:
We help you to ensure all of these areas are addressed to maximise the learning experience, time and cost commitment made by the participant and their employer.
So we are not just focused on delivering the training, we understand why training can fail, and we will help you to ensure you get the maximum benefits that training can deliver.
"We provide targeted and focused administration training that carries on delivering long after we have left"
About Us
BR Training is a Waikato/BOP-based privately owned Private Training Enterprise (PTE) accredited by NZQA. We work nationally, with members of our team and clients based across New Zealand
For more information, please contact us
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