INTRODUCING

NATIONAL CERTIFICATE IN BUSINESS ADMINISTRATION (FIRST LINE MANAGEMENT) LEVEL 4

What is it?

A recognised qualification that:

develops personal and technical skills by integrating learning back into the workplace
uses workplace assessment to ensure relevance
involves managers to support the learning
uses learning plans for individuals to highlight areas to work on during and after the programme has finished

Who is it for?

For experienced supervisors and middle managers who want to further build their skills and support their leadership practice with formal development. This programme equips them to focus on actively achieving results through people.

The qualification and training covers:

Business Success

Success
Motivation
Setting goals
Stress management
Time management

Leadership Communication Skills

Communication style
Listening
Questioning
Barriers to communication
Assertiveness

Working Well in Teams

Team criteria
Team development stages
Individuals and teams

Dealing with Difficulties

Procedures to avoid organisational conflict
Interpersonal conflict
Conflict Management
Scenarios for practice/discussion

Business Presentations

Presenting with confidence
Report presentation
Structuring the presentation
Presenting the material using visual aids

Managing Projects

Project management
Project tools
Problem solving
Meeting management

Business Organisation

Business structures
Organisational design
Managerial roles
Leadership and staff satisfaction

Transformational Leadership

Are leaders made or born?
The skills, attitudes and knowledge needed
The language of a leader

How is it delivered?

By the practical application of learning by participants throughout the training, involving the use of tasks and activities in line with their roles
It is normally over 8 months, consisting of 10 sessions (including individual coaching) delivered at 3 weekly intervals by expert facilitators & assessors
Or alternatively you can choose to just have one or any combination of the modules delivered
Can be customised to suit your needs

What are the Benefits?

For Participants:

Visibly improved leadership practices, skills and techniques
Increased confidence
Better team work & workplace relationships
Increased productivity

For the Company:

Staff who demonstrate best practice administration skills in the workplace
Enhanced performance and productivity from your staff
Continuous improvement projects successfully implemented that can generate substantial return on training investment

What makes our training unique?

It is where we put our emphasis

Did you know:

40% or more of the reason training fails to be effective can be due to the lack of buy in, preparation and commitment from the participant and their Manager. The actual delivery of the training as a reason for failure can be as little as 10%, whilst the lack of implementing the learning back into the workplace can be 40% or greater, that is it is never applied back into the job.

Manager and participant must form a partnership to overcome these staggering statistics.

What BR Training does:

We help you to ensure all of these areas are addressed to maximise the learning experience, time and cost commitment made by the participant and their employer.

So we are not just focused on delivering the training, we understand why training can fail, and we will help you to ensure you get the maximum benefits that training can deliver.

"We provide targeted and focused administration training that carries on delivering long after we have left"

About Us

BR Training is a Waikato/BOP-based privately owned Private Training Enterprise (PTE) accredited by NZQA. We work nationally, with members of our team and clients based across New Zealand

For more information, please contact us

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