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NCB Level 3 Outline

Module 1 · Success · Motivation · Managing Change · Setting goals 12355 - Demonstrate knowledge of stress and ways of dealing with it 4258 - Describe ways of managing and coping with change	Introduction to Success · To achieve a comfortable understanding of the Certificate in Business programme · To give an overview of the programme’s structure and to clarify expectations of candidates and the candidates’ organisations · To offer an overview of assessment requirements, so that the candidates feel at ease with the process and that the assessment procedure runs smoothly · For candidates to work together and establish an agreed code of conduct · To have outlined the personal paradigms necessary for, goal setting, change management and success and to have had some fun
Module 2 · Project management · Time management · Organisational skills · Delegation 16614 - Demonstrate time management	Managing the programme and the project · To highlight that success in business management and success in completion of this programme do not depend on luck! · To clarify that success depends on the personal organisational, time management of the individuals involved and the choices those individuals make in their day to day work and life
Module 3 · Communication style · Facilitation · Problem solving 9696 - Apply problem solving techniques 9681 - Contribute within a group	Becoming a leader · To highlight that effective leadership depends on knowing oneself, ones habits and areas of strengths as a leader · To clarify ways that a leader can flex his or her style to meet the needs of the group or team · To outline effective facilitation skills for business meetings in particular the project meetings needed for this programme · To give an overview of useful tools for group problem solving
Module 4 · Listening · Questioning · Barriers to communication · Written versus spoken communication 1312 - Give oral instructions 11097 - Listen to gain information	Communication · To provide an overview of effective communication and the essential building blocks that impact on every communication transaction · To highlight the importance of communication skills in a Leadership role, including: o Active listening skills o Questioning skills o Use of voice and body language · Addressing barriers to communication · Anaylsing the appropriate use of methods such as written versus spoken communication · Giving instructions · Participate in activities and situations to interpret interpersonal transactions and apply the theory · To provide an opportunity for participants to trial and gain feedback on their abilities in the areas listed above.
Module 5 · Workplace conflict · Effective conflict management · Giving feedback 9705 - Give and respond to feedback	Resolving Conflict · To provide an overview of the role of conflict in the workplace and the results of effective management and mismanagement · To highlight the importance of effective leadership communication skills when dealing with conflict situations · To explore effective feedback as an integral skill of conflict management · To provide an opportunity to trial feedback techniques
Module 6 · Team criteria · Team development stages · Individuals and teams 18336 - Demonstrate and apply knowledge of team building skills 1987 - Develop strategies for workplace relationships	Team Leadership in Action This module and the associated unit standards build on content covered so far and give you a great opportunity to flex your team leadership muscles. · To examine successful teams and appropriate leadership styles · To investigate team development stages · To explore team meetings and the procedures for effective communication
Module 7 · Coaching · Coaching versus training · Training assessments · Staff development 7106 - Provide guidelines for individual adult trainees	Coaching for Performance Development · To give a comprehensive overview of the need for and management of the role of the leader as a coach in the development of each staff member · To highlight the difference between coaching and managing and coaching and training · To provide an opportunity to discuss current staff development needs and begin a plan of action for that development
Module 8 · Quality improvement principles and concepts · Quality standards and controls · The role of management in quality improvement and control · The role of staff in quality improvement and control · Evaluating and choosing a quality system 19025 - Demonstrate and apply knowledge of quality assurance	Quality Management · To Highlight that quality improvement is essential in the long term success of any business · To provide an overview of the process necessary for continual improvement in the provision of quality products and quality service · To outline managements’ responsibility in driving a quality paradigm and quality system
Module 9 · Report writing · Report presentation 3491 Write a report	Report Writing and Presentation Skills · To provide a structure for completing a user friendly report · To outline the report design process · To provide guidelines on language and tone for various reports · To provide guidelines and practise on speaking to a report
Module 10	Final Presentations

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