Module 1 · Success · Setting goals · Motivation · Values · Work/life balance | A Good Foundation · To achieve a comfortable understanding of the Certificate in Business programme o Understand the programme’s structure o Know what is expected of you and your organisation o Be familiar with the assessment requirements o Work together with fellow candidates and establish an agreed code of conduct o Have some fun · To examine “Success factors” for individual motivation · To explore goal setting and what makes it successful · To outline that without a work life balance little satisfaction can be gained from our effort · To have whet the appetite of each of you sufficiently for you to work through and successfully complete any “field work” and exercises provided in the manual · To have established the necessity for thorough preparation of each module’s session |
| Module 2 · Project management · Project tools · Problem solving 18338 Leading a project 21336 Lead group/team 7452 Plan, organise and allocate work | Programming the Project · To achieve increased understanding of assessment process and assessments used · Brainstorm project topics and scope these project possibilities so that final decisions can be made with managers back at the workplace · To explore project management and the necessary tools |
| Module 3 · Time management · Delegation · Priorities · Procrastination · Balance 16614 Apply time management concepts | Time Management · To highlight the critical importance that personal time management plays in the health and wellbeing of both the organisation and the individuals who work within it · To demonstrate how effective time management techniques can save upwards of an hour of productive time each day and can therefore decrease stress |
| Module 4 · Leadership abilities and attributes · Management versus leadership · Working styles assessment · Coaching · Emotional intelligence 1987 Workplace relationships | Leaders and Teams · To outline Transformational leadership and to highlight the importance of leadership as a “made” not “born” phenomenon · To explore the ways a leader grows, learns and develops throughout his/her carer · To identify the participants “working styles” so that they are able to flex to the needs of the team and others · To contrast the roles of management versus leadership · To explore the coaching role within leadership |
| Module 5 · Business structures · Organisational design · Managerial roles · Leadership and staff satisfaction 16342 Workplace organisational principles | Business Organisation · To examine the importance that business organisation and structure plays in the success of the business · To outline the various structures commonly used in business · To examine the relationship between work flow, tasks, responsibilities and authority and ensuring that all these support the objectives of the business · To research climate, culture and environmental factors of the candidates own business · Explore workplace motivational theory |
| Module 6 · Teams versus groups · Matrix teams for projects · Team development · Training within teams 23396 Performance management planning | Teams and Leaders · To demonstrate that teams differ from groups and evolve with effective leadership · To highlight the criteria necessary in a well formed team and give guidance on the evaluation process of teams · To explore the use of teams in projects · To examine the development of skills and abilities and training within the team and within the individual |
Module 7 · Inter and intra personal communication · Organisational communication · Communication theory and strategies · Listening · Rapport · Questioning · Giving instructions and requests | Communication · To highlight organisational communication and communication skills as the Blue chip investment of leadership · To provide an overview of organisational communication and to give tips on keeping all levels of the organisation in “the loop” · To highlight the importance of advanced interpersonal communication skills in a Leadership role, including: o Rapport building o Active listening skills o Questioning skills o Emotional intelligence · To provide an opportunity for participants to trial and gain feedback on their abilities in the areas listed above and to develop a plan for improvement |
| Module 8 · Conflict definition · Organisational conflict · Procedures to avoid organisational conflict · Interpersonal conflict · Conflict management · Scenarios for practise and discussion 9704 Manage interpersonal conflict | Managing Interpersonal Conflict in the Workplace · To highlight a proactive approach to organisational conflict and to outline strategies for implementation to minimize the effects of conflict · To provide a forum for reflecting upon conflict scenarios and planning implementation strategies · To examine interpersonal communication in a conflict situation |
| Module 9 · Structuring the presentation · Presenting the material · Using visual aids · Presenting with confidence 11647 Present business information | Presentation Skills · To equip candidates with the skills and attitudes to present a successful final presentation of their project and its development and success |
| Module 10 | Final Presentations |
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